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Status: Translation complete (full document; ongoing maintenance via i18n-sync)
Source: REFUND_POLICY.md (Korean original)
Last sync: 2026-06-04 (Session 679)
i18n-sync target: W3 legal-i18n-sync-worker (R2 resolution)
Last Revised: June 2, 2026
Revision History: v2.0 (2026-06-02) — Restructuring of the right of withdrawal under Article 17(2)5, the proviso, and Article 17(6) of the Act on Consumer Protection in Electronic Commerce, etc. (전자상거래 등에서의 소비자보호에 관한 법률); addition of refund within 3 business days / late-payment interest under Article 18(2); clarification of the party responsible for refunds in telemarketing brokerage; new definitions of the "provision commencement" point for new product types (GAME, AI_AGENT, WORKFLOW, MCP_SERVER, etc.). Previous version: May 22, 2026.
Important Notice: The right of withdrawal (refund) for digital products is governed by Article 17 of the Act on Consumer Protection in Electronic Commerce, etc. (전자상거래 등에서의 소비자보호에 관한 법률).
Before download or use (provision) of digital content has commenced, a buyer may withdraw their offer within 7 days from the date of purchase (or the date on which content provision commenced, whichever is later) (Article 17(1) of the same Act). However, after provision such as download or execution has commenced, the right of withdrawal may be restricted (Article 17(2)5 of the same Act); for products to which such restrictions apply, the Company clearly notifies the buyer of the withdrawal restriction before purchase and provides trial-use means such as previews and demo versions (Article 17(6) of the same Act). Where the above notice and trial-use provision have not been made, withdrawal remains possible even after provision has commenced (proviso to Article 17(2) of the same Act). Please review the product description, previews, reviews, and similar materials thoroughly before purchase.
A refund is available if the functions or content stated in the product description differ substantially from what is actually delivered.
A refund is available if the product cannot be downloaded or used due to technical problems.
If the same product has been paid for more than once, the duplicate payment portion is refundable.
A refund is available if the purchased product is confirmed to infringe a third party's copyright.
A refund is available if it is confirmed that the seller falsely understated the AI usage type (AI_ASSISTED / MOSTLY_AI / FULLY_AI) relative to the actual usage. For example, this applies where a fully AI-generated work (FULLY_AI) was sold while labeled as a human creation (NONE).
Pursuant to Article 17(1) of the Act on Consumer Protection in Electronic Commerce, etc. (전자상거래 등에서의 소비자보호에 관한 법률), consumers may withdraw their offer within the periods below.
| Product Type | Withdrawal Period | Starting Point |
|---|---|---|
| Digital products (prompts, templates, code, e-books, videos, audio, AI agents, workflows, MCP servers, games, etc.) | 7 days | The later of the purchase (payment completion) date and the date on which content provision commenced |
| Seller subscription (Creator Pro / Business) | 7 days from the payment date (if unused) | Payment completion date |
| Buyer download subscription (Starter / Pro / Business) | 7 days from the payment date (if unused) | Payment completion date |
| Commission | Varies by work status | See the Commission Refund section below |
Starting Point: For digital content, the period runs from the later of the time of purchase (payment completion) and the time content provision commenced; the 7 days are counted in calendar days. The above periods are the statutory minimums; where the Company has set a longer period, that period applies.
Withdrawal After Provision Has Commenced: After content provision has commenced, withdrawal based on a simple change of mind may be restricted (Article 17(2)5 of the same Act). However, if the Company did not clearly notify the buyer of the restriction before purchase or did not provide trial-use means such as previews and demo versions, withdrawal remains possible even after provision has commenced (proviso to Article 17(2) and Article 17(6) of the same Act). Refunds due to product defects or malfunction are separately available regardless of the simple-change-of-mind restriction.
The "provision commencement" point, which serves as the basis for withdrawal restrictions, is defined by product type as follows.
| Product Type | Provision Commencement Point |
|---|---|
| Download type (code, prompts, templates, e-books) | The moment the file is first downloaded |
| Video series (VIDEO_SERIES) / music album (MUSIC_ALBUM) | The moment streaming playback or download is first initiated |
| Game (GAME) | The moment the game is first launched within the app (iframe) |
| AI agent (AI_AGENT) | The moment the agent is first activated |
| Workflow (WORKFLOW; n8n / Make / Zapier, etc.) | The moment the workflow is first imported or connected |
| MCP server (MCP_SERVER) | The moment the server access information is first viewed or connected |
Divisible Content: For digital content divided into multiple parts, such as multi-session courses or series, withdrawal may be made—notwithstanding the above restrictions—with respect to the portions for which provision has not yet commenced (proviso to Article 17(2)5 of the same Act). Conditions for Applying the Withdrawal Restriction: The withdrawal restriction arising upon provision commencement applies only to products for which the Company clearly notifies, on the payment screen, that withdrawal is restricted and simultaneously provides trial-use means such as previews and demo versions (Article 17(6) of the same Act). For products that are not provided with such notice and trial-use means, withdrawal remains possible within 7 days even after provision has commenced (proviso to Article 17(2) of the same Act).
Provision Commencement Point · Application of the Withdrawal Restriction (Confirmed): The above definitions of the "provision commencement" point by product type are confirmed standards. However, the withdrawal restriction arising upon provision commencement applies, in accordance with the "Conditions for Applying the Withdrawal Restriction" above, only where the Company clearly notifies, on the payment screen for the relevant product type, that withdrawal is restricted and simultaneously provides trial-use means such as previews and demo versions (Article 17(6) of the same Act). For product types for which such notice and trial-use means are not in place, the Company permits withdrawal within 7 days even after provision has commenced, in accordance with the proviso to Article 17(2) of the same Act, and does not assert the withdrawal restriction (consumer protection takes priority). The operational implementation of the payment-screen notice and trial-use means for each product type is rolled out in stages depending on the operating environment.
In the following cases, withdrawal based on a simple change of mind may be restricted. However, if the Company did not clearly notify the buyer of the restriction before purchase or did not provide trial-use means such as previews and demo versions, withdrawal remains possible (proviso to Article 17(2) of the Act on Consumer Protection in Electronic Commerce, etc. (전자상거래 등에서의 소비자보호에 관한 법률)).
The following cases allow withdrawal and refund regardless of whether provision has commenced: where the product substantially differs from the labeling and advertising, where the product has a defect or malfunction, where download or use is impossible, etc. (Article 17(3) of the same Act). Problems attributable to the buyer's own device environment or technical proficiency may not constitute grounds for a refund.
Click the refund request button for the relevant product under Dashboard > Purchase History, or contact customer support. Describing the reason for the refund in detail enables faster processing.
Once a refund request is received, a staff member reviews the reason for the refund. Additional information may be requested if necessary.
The review result is communicated by email. If the refund is approved, the payment cancellation process proceeds.
Where the withdrawal is approved, the Company reimburses the payment within the following periods.
| Refund Reason | Refund Amount |
|---|---|
| Product substantially different from the description | 100% refund |
| Download/use impossible | 100% refund |
| Duplicate payment | 100% refund of the duplicate portion |
| Copyright-infringing product | 100% refund |
| Falsely disclosed AI usage information | 100% refund |
Note: Where the withdrawal or refund arises from grounds attributable to the Company or the seller (product defect, discrepancy from labeling/advertising, download/use impossible, etc.), the entire payment amount, including the payment gateway fee, is reimbursed. For a withdrawal based on the buyer's simple change of mind that is permitted under the law, the reimbursement amount follows the scope prescribed by the relevant laws.
When a product paid for using coupons or points is refunded, reimbursement follows these principles.
Point Validity Period: The validity period of points, including restored points, is 5 years from the last accrual date for paid-accrual points and 1 year from the accrual date for free-accrual points. Points whose validity period has elapsed are extinguished.
Notice on Distinguishing the Two Subscription Schemes: This platform has two types of subscriptions that are similar in name and price but entirely different in nature. When requesting a refund, please confirm which subscription is involved.
Even if the prices are identical, the two subscriptions are different products, and neither subscription includes the benefits of the other.
The following refund policy applies to subscription services:
| Time of Request | Refund Amount | Notes |
|---|---|---|
| Within 7 days of payment (unused) | 100% refund | Processed after confirming that subscription benefits are unused |
| Within 7 days of payment (used) | Not refundable | Where there is a history of applying benefits such as commission discounts |
| More than 7 days after payment | Not refundable | Benefits maintained until the end of the current billing period |
To guarantee zero loss for Members on tier changes, the Company applies the following asymmetric model. Prorated refunds do not occur.
| Change Type | Effective Time | Charge | Refund |
|---|---|---|---|
| Upgrade (e.g., Pro → Business) | Immediately upon request | Remaining days × difference charged immediately | Not applicable |
| Downgrade (e.g., Business → Pro) | At the start of the next billing cycle | New tier charged on the next billing date | No refund (current tier's remaining period used as-is) |
| Cancellation | Immediately (benefits maintained until period expiration) | No charge | No refund |
The following refund policy applies to buyer download subscriptions.
| Time of Request | Refund Amount | Notes |
|---|---|---|
| Within 7 days of payment (benefits unused) | 100% reimbursement | Processed after confirming that benefits such as downloads, coupons, and tutorials are unused |
| Within 7 days of payment (benefits used) | Reimbursement restricted | Where there is a history of using subscription benefits such as downloads (provided that withdrawal is possible if the Company did not provide the notice and trial-use means under Article 17(6) — see "Cases Where the Right of Withdrawal May Be Restricted") |
| More than 7 days after payment | Not reimbursable | Benefits maintained until the end of the current billing period |
The subscription tier change (upgrade/downgrade) policy applies mutatis mutandis as set out in the "Subscription Tier Change Policy" above.
Refunds for commission services are processed as follows:
| Situation | Refund | Notes |
|---|---|---|
| Creator did not accept (automatic expiration) | 100% reimbursement | Full return of the escrow amount |
| Requester cancels while work is in progress | Partial reimbursement | Balance returned after compensating the creator according to progress |
| Dissatisfaction with deliverable quality | Dispute handling | Dispute resolution procedure under the Operation Guidelines applies |
| Creator abandons the work | 100% reimbursement | Full return of the escrow amount |
Automatic Escrow Confirmation: For escrow-based commissions, if the requester does not perform inspection (confirmation or objection) within a certain period (14 days) after delivery, the transaction is automatically confirmed and settlement proceeds. After automatic confirmation, refunds based on a simple change of mind are restricted; defects in the deliverable may be contested through the dispute resolution procedure regardless of whether automatic confirmation has occurred.
To prevent abuse of the refund system, the Company implements the following measures:
The Company is a telemarketing broker that mediates transactions between creators (sellers) and buyers. The Company notifies users, on the screen prior to payment, that it is not a party to the transaction (Article 20(1) of the Act on Consumer Protection in Electronic Commerce, etc. (전자상거래 등에서의 소비자보호에 관한 법률)).
However, because the Company directly operates payment, settlement, customer support, and refund processing for these transactions, it bears responsibility under the same Act to the extent of the payment and refund processing that it directly performs (Article 20-2 of the same Act). Accordingly, withdrawal and refund requests are received and processed through the Company's customer support, and buyers do not need to contact the seller separately to receive a refund.
For product defects, labeling discrepancies, and similar matters attributable to the seller, the Company may process the refund first and then adjust the corresponding amount in the seller's settlement; the Company and the seller bear responsibility in accordance with the relevant laws.
If a refund-related dispute arises, it may be resolved through the following procedures.
Korea Consumer Agency: Phone 1372 / Website www.kca.go.kr
Business Information: The Company's trade name, representative, business registration number, mail-order business report number, address, and contact information follow the information posted in the footer at the bottom of this site or in the Terms of Service (Article 12 (mail-order business reporting) and Article 13 (provision of transaction-condition information) and related provisions of the Act on Consumer Protection in Electronic Commerce, etc. (전자상거래 등에서의 소비자보호에 관한 법률)).
If you have any inquiries regarding refunds, please contact us at the email address below. We will respond within 24 hours on business days.
Email: vibe.olympics@gmail.com
Original (Korean): REFUND_POLICY.md